FAQ
What types of jewelry does Azoura offer?
Azoura specializes in a curated collection of elegant and playful jewelry pieces. Our offerings include items such as the whimsical Wrapped With Love earrings and the luxurious Diamond Allure Bangle Bracelet, designed to elevate any outfit with sophistication.
How can I ensure the jewelry I purchase reflects my individuality?
At Azoura, we blend timeless designs with modern flair, allowing each piece to not only enhance your style but also reflect your unique personality. By selecting items that resonate with your personal aesthetic, you can ensure that your jewelry is a true representation of you.
What is the return policy for items purchased from Azoura?
What types of jewelry does Azoura offer?
Azoura specializes in a curated selection of elegant and whimsical jewelry pieces. Our collection includes items such as earrings and bracelets that blend timeless designs with modern flair, ensuring each piece enhances your style and reflects your individuality.
How can I care for my jewelry from Azoura?
To maintain the quality and longevity of your jewelry, it is advisable to store pieces in a dry place, away from direct sunlight. Avoid exposure to harsh chemicals, and clean your jewelry with a soft cloth after wearing to remove any oils or dirt.
What is your return policy?
Azoura offers a 14-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need to provide a receipt or proof of purchase to initiate a return.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at care@azoura.in. Ensure that the items are packaged securely and sent to our designated return address. We will provide you with a return shipping label and further instructions.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange my jewelry for a different item?
Yes, you can exchange your jewelry for another item, subject to stock availability. The fastest way to ensure you receive the desired item is to return the original piece and make a separate purchase for the new item.
Do you ship internationally?
Currently, Azoura is not accepting return requests for international orders. Please check our shipping policy for more details on international shipping options.
How can I contact Azoura for further inquiries?
You can reach us via email at care@azoura.in or by phone at +917276988176. Our physical address is Atenar Tech Pvt Ltd, Office 3232, 2nd Floor, Above SBI Bank, Konark Indrayu Mall, Kondhwa Khurd, Pune 411048, Maharashtra, India.
What types of jewelry does Azoura offer?
Azoura specializes in demi-fine jewelry that combines elegance with playful design. Our collection includes a variety of pieces such as earrings, bracelets, and necklaces that are suitable for both everyday wear and special occasions.
How can I care for my jewelry to ensure its longevity?
To maintain the quality of your jewelry, it is recommended to store it in a dry place, avoid exposure to harsh chemicals, and clean it with a soft cloth after each wear. Additionally, it is advisable to remove jewelry before engaging in activities that may cause damage, such as exercising or swimming.
What is your return policy?
Azoura has a 14-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You can initiate a return by contacting us at care@azoura.in.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item I purchased?
Yes, you can exchange an item for the same item or a different one, subject to stock availability. To ensure a smooth exchange process, it is recommended to return the original item first and then place a new order for the desired item.
Do you offer international shipping?
Currently, Azoura does not accept return requests for international orders. However, we do offer shipping to various international locations. Please check our shipping policy for more details on international shipping options.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at care@azoura.in with details and images of the issue. We will evaluate the situation and work to resolve it promptly.
How can I contact Azoura for further inquiries?
You can reach us via email at care@azoura.in or by phone at +917276988176. Our customer service team is available to assist you with any questions or concerns you may have.